Orders and Shipping
* Please take a moment to review our shipping policy, as some of our terms and conditions have changed*
Order Processing & Delivery Estimates
Once your order has been confirmed and the product is in stock, it will be shipped out within 1-3 business days. Generally, delivery times are as follows:
Local Calgary: 1-2 business days
Western Canada: 1-3 business days for major cities, 4-6 business days for rural areas
Eastern Canada: 4-7 business days for major cities, 7-10 business days for rural areas
Yukon, Nunavut & NWT: 7-15 business days
United States: 5-10 business days
Orders are shipped Monday through Friday, excluding Holidays.
Please contact our order fulfillment team at [email protected] if you require expedited shipping options.
In-Store Pickup
We offer free in-store pickup at our Ski West Mountain Division location. This option is offered during the checkout process. These orders will typically be ready for pickup within 1-4 business days. A notification will be emailed to you when your order is ready for pickup – please wait for this email before coming to the store!
Order Tracking
A tracking number will be emailed to you once your order has been packed and prepared for courier pick up. If you do not receive your tracking number, please contact us at [email protected].
Shipping Rates
We are pleased to offer free Canada-wide shipping on orders over $100, excluding oversized items.
CANADA SHIPPING | |||
Shipping Rate | Additional Information / Fees | ||
Orders $100 or more | FREE | *Excludes oversized & overweight items | |
Orders $99 or less | $20 | - | |
Oversized Items (i.e. skis, snowboards, poles) | $40 | *Waived for orders over $1000 | |
Overweight Items (i.e. Thule bike racks) | $50 | - | |
UNITED STATES SHIPPING | |||
Shipping Rate | Additional Information / Fees | ||
$50 CAD *Not including import fees. | *Import duties are not covered under this shipping rate. If applicable, it is the recipient’s responsibility to settle these charges. | ||
INTERNATIONAL SHIPPING (OUTSIDE N.A.) | |||
Please contact [email protected] for a quote. | |||
United States Shipping
Orders under $800 USD should not incur duty and import fees. Ski West is not responsible for any duties or import charges that may occur when crossing the border. Please be aware, our $50 CAD flat-rate shipping fee does not cover duty or import fees. If applicable, any additional fees are the recipient’s responsibility.
If customs fees are not paid by the recipient, the package will be considered abandoned. Once the package is returned to Ski West, we will issue a refund less the $50 CAD flat-rate fee and any other duty/brokerage fees the package may have incurred during transportation.
Shipment Responsibility
Once your package leaves our warehouse, we are not responsible for shipping delays. Any damages or losses in transit by the carrier is generally out of our control. However, we are not soulless, and we do care! Contact [email protected] and our team will do our absolute best to assist you with tracking down your package or filing a claim.
Out of Stock/Backordered Items
We do our best to keep all items in stock, but sometimes demand can exceed supply. If an item is on backorder, you will be contacted with an updated ETA or an alternative item. If neither option is available, you will be issued a full refund for the item(s).
If your order qualified for free shipping, and one or more items is out of stock, you will not be charged any additional shipping fees. We will honour the original shipping method.
Conserve, Repurpose, Recycle!
In an effort to promote sustainability, we reuse and recycle shipping boxes whenever possible. As a result, your order may arrive in a box that was previously used for a different product.
