Thank you for visiting Ski West and shopping online at skiwest.ca. We strive to provide quick and effective turnaround times on all orders. We ship to most countries worldwide The following are terms and conditions that form our shipping policy.
Processing Time
- Winter Season - Orders will be shipped within 1-3 business days from date of purchase.
- Summer Season - Orders will be shipped within 3-4 business days from date of purchase.
- Orders are not shipped on weekends or Holidays.
- If we are experiencing a high volume of orders, shipping of your order could be delayed, in the case of this rare occurrence, we will notify you of these changes as soon as possible. You can track the status of your order by logging in to your account and navigating to the “Orders” tab.
Domestic Shipping
- We leverage an extensive network of shipping carriers to get your order to you as quickly as possible (Canada Post, UPS, Purolator, or FedEx).
- If you are uncertain of delivery/shipping to your location, please reach out to us.
- Domestic shipping rates and options will be presented to you at checkout. If you require a specific shipping method or carrier, please reach out to us via [email protected] or call us at 403-270-3800 Ext. 2.
U.S. Shipping
- The shipping of U.S. orders is fulfilled by UPS or FedEx. Internationally, your order can be shipped anywhere that these couriers will ship to, provided there are no customs restrictions on the items you are ordering.
- Please contact [email protected] for shipping outside North America.
- See chart below for more information.
Shipping Rates
| Canada Shipping | Cost | Additional Information |
| Orders $99 or less | $20 | - |
| Orders $100 or more | Free | *Excludes oversized & overweight items |
| Oversized Items (i.e. skis, snowboards, poles) | $40 | *Waived for orders over $1000 |
| Overweight Items (i.e. Thule bike racks) | $50 | - |
| U.S. Shipping | $50 | *Additional border duties, tariffs, taxes and/or shipping fees are the responsibility of the receiver. |
| International Shipping | Prices vary, please email [email protected] for quote. | |
Tracking
- You will be provided with a tracking number for your order as soon as it becomes available, along with the specific carrier your order has been shipped with.
- Please note that the activation of tracking numbers can sometimes be delayed.
- PLEASE NOTE - We are currently unable to ship to P.O. Box addresses.
Learn more: https://www.skiwest.ca/service/canada-post-service-disruptions
Damages
- Ski West is not liable for any damaged or lost shipments once they have departed our store.
- If your order is lost or damaged, we will do our best to assist you. However, the responsibility ultimately lays with the shipping carrier. Please contact the shipment carrier to file a claim, and feel free to reach out to us at [email protected] or (403) 270-3800; Ext. 2 for further assistance.
Conserve, Repurpose, Recycle!
In an effort to promote sustainability, we reuse and recycle shipping boxes whenever possible. As a result, your order may arrive in a box that was previously used for a different product, such as a ski binding box for a pair of gloves.
